Call Center & IT Help Desk

Call Center & IT Help Desk

Globtier Infotech call center representatives address and solve customer experience issues on a quick basis. Our Call Centers are equipped with state-of-the-art tools and hardware, Soft /Hardware based dialers. We have capability for multilingual support services with trained agents to provide the best customer care experience and have access to an extensive knowledge base to ensure an enhanced customer experience. We also provide opportunities for up-selling and cross-selling which helps the client in increase revenue. Globtier Infotech Inbound/Outbound Voice Support provides clients with different integrated solutions for each key customer management phase.

We provide all inclusive pricing models with cost savings of 30-50% & solutions that optimize the everyday interactions between customers and organizations. Managing these relationships, fostering improvement and adding value to them is how we enable businesses across globe to improve their business performance!

Following are some of the benefits that our clients experience from our Call Center Services:

  • Over a decade of experience in customer care and contact center
  • Delivery center facilities are ISO 9001:2000 & ISO 27001 certified
  • Multilingual agents – English, Hindi, Regional Languages & International Languages
  • Local & Global Footprints
  • Providing inbuilt disaster recovery site to mitigate potential risks
  • Reliable local presence – Account management close to the client
  • Security Measures – Data encryption, no sharing of agents, paperless environment
  • Dedicated Supervisors, QA and customized reporting
  • Call Centers running 24x7x365 processes
  • Highly competitive cost with the best value
  • Networking & NOC support
  • IT Helpdesk
  • L1/L2/L3 support for B2B and B2C
  • Customer Training and hand holding
  • Human Resource
  • In-built redundancy
  • Support using Voice / Email / Live Chat
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