Responsive Service Plan
Home Users
- Predictable, fixed-fee cost structure.
- Availability monitoring of your core network devices
- Backup system monitoring
- Virus protection monitoring
- Internet connectivity assessment
- Firewall availability monitoring
- Standard ranking in the service queue
- Quarterly health reporting to review the ongoing health of your network
- Annual consulting services that help your business plan for future growth and the IT you need to support it.
Proactive Service Plan
Home & SMB Users
- Predictable, fixed-fee cost structure.
- Preventative maintenance and performance monitoring of your core network devices.
- Proactive services performed monthly (remote management).
- Regular network health assessments and quarterly reports.
- Backup system monitoring
- Virus protection monitoring
- Email performance monitoring
- Patch-level management
- Priority ranking in the service queue
- Consulting services that help your business plan for future growth and the IT you need to support it
Comprehensive Service Plan
Enterprise Users
- Predictable, fixed-fee cost structure.
- Proactive support and maintenance for network, desktops & devices.
- Unlimited scheduled and unscheduled network support
- Unlimited end user support
- Highest level of priority in the service queue
- Security services such as cloud and on-premise backup, content filtering, anti-spam, and anti-virus
- Mobility services to provision, configure, monitor, track, and secure mobile devices
- Strategic services including CIO-level consulting
- Workflow analysis, network mapping, and documentation
- Initial assessments and quarterly reporting
- Asset tracking and management
- Automated patch management