IVR services provider | IVR solution company in India

Our Solutions

At Globtier, we revolutionize the way businesses communicate. Our dedicated team works with a vision to reinvent and virtualize the world’s telecommunication infrastructure through products like Programmable Voice, Custom Multi Layered IVRS, Call Broadcasting and Hosted PBX.

CURRENT Business CHALLENGES

No front facing number for website
Using personal phone numbers for inbound calls
Frequent changes in number due to dynamic employee movement.
Tele calling done through office landline, records unavailable
Personal Numbers on visiting cards
Multiple digital campaigns over different platforms
No Custom IVR to reduce the on call time for helpdesk agents
No Multi Channel Announcement System

HOW ARE WE SOLVING THESE CHALLENGES

Toll Free Number with Multi-Level IVR
Click to Call Solutions for Outbound calling
VMN Allotment for Field Force Management
Cloud Telephony for Lead Generation & Management

POSSIBLE OUTCOMES

Toll Free Number with Multi-Level IVR

Better customer experience with IVR Better navigation through departments and high answer rate.
Real-time call routing and reporting Keep track of all calls day in and day out.
24×7 Functionality to business Answer calls virtually during non-working hours
Central Number for promotions Boost brand image by projecting an established firm.

Click to Call for outbound Calling

Remove dependency from personal numbers Use a centralized outbound calling system with one click controls
Maintain a constant outbound number to be used by all Make use of virtual landline numbers to maintain uniformity
Maintain quality and monitor performance AAnswer calls virtually during non-working hours/span>
Create agent logins for improved efficiency BBoost brand image by projecting an established firm./span>

VMN Allotment for Field Force Management

VMN Allotment to Each ManagerThe numbers shall be printed on visiting cards routing calls to personal numbers.
Monitor manager performance and efficiency Keep track of all calls day in and day out.
Numbers stay constant even if employee changes The calls are routed on personal phones hence, giving freedom to change the settings as per need.
Prevent privacy breach and protect data. All incoming calls come from a dedicated DID (landline number) to ensure data privacy.

Cloud Telephony for Lead Generation & Management

Attractive Campaigning with Missed Call ServicesMake it easy for the customer to connect with you.
SMS Notifications for customer engagement Use bulk SMS to acknowledge each interested customer.
Different numbers for different campaignsTrack marketing ROI using multiple VMNs.
Voice Broadcast for Lead QualificationCall customers automatically to probe more and qualify leads.