IT Service Management comprises designing, delivering, maintaining, and improving the IT services an organization provides. In other words, it is the process of aligning IT services and processes to a business’s main goals and helping it scale. ITSM is more than IT teams troubleshooting computer-related problems. It is the strategic planning and execution of an […]
Businesses run more efficiently when they have a 360-degree view of their customers, including all of their buying behavior, requirements, and buying patterns. Businesses need the tools to help manage the inventory, pricing, sales and marketing, orders, and services that a customer purchases.In an organization, different teams or departments operate in a coordinated way to […]
The Hire Train Deploy (HTD) model is a strategic approach in talent acquisition and development that addresses the skill gap challenges faced by many organizations today. This model ensures that new hires are not only a good fit for the company but also adequately trained to meet the specific needs of their roles. Here’s a […]
As the world becomes more digitally advanced, the helpdesk industry is also transforming at a profound rate. With this rapid development, clients also expect seamless services, thus forcing businesses to make innovative moves and stand out in the market. Helpdesk solutions, once seen as merely a problem-solving function, are now experiencing revolutionary changes worldwide. Businesses […]
Are you looking for talent for a certain project but don’t want to hire a full-time employee? In this fast-paced era, flexibility is a must. Hiring a skilled workforce for a particular project has many benefits for businesses regarding productivity and efficiency. In this blog, let’s discuss how contractual hiring can be a boon for […]
Websites play a crucial role in maintaining an agile online presence. Even social media is the secondary platform when it comes to maintaining a concrete online presence among stable brands. It is essential to build a good quality website to engage new customers and retain existing ones. The quality of a website is determined by […]
Are you struggling to manage your field force? Industries such as healthcare, utility, and pharmacy have their team force on the field. However, managing each one of them manually can be overwhelming, especially when you have a big team. It comes with various challenges such as: A good field force tracking solution can be the […]
An Interactive Voice Response (IVR) System is a major aspect of any business. It is one of the key mediums where customers interact with your brand. Be it to resolve customer grievances or marketing a product, if used properly, it can overall enhance your service quality. The traditional calling comes with various business challenges such […]
In today’s digital era, Robotic Process Automation (RPA) is one of the most sought-after features among successful businesses. It does all the repeating tasks on behalf of the user which eventually assists in preventing redundancy issues. Coupled with AI and ML, it helps businesses perform daily tasks that they would otherwise have to do in […]
Do you want to employ a better IT skill set but don’t have enough financial resources to hire new talent? Do you also lack the right workforce to handle customer queries? Don’t worry, you are not alone. In fact, many businesses these days try to find different measures to cope with this issue. Among these, […]