In today’s digitally-driven world, customer service has become a critical differentiator for businesses looking to gain a competitive edge. As consumer expectations continue to evolve, companies are increasingly turning to innovative technologies to enhance their customer service capabilities. One such technology that has emerged as a game-changer in this regard is Interactive Voice Response (IVR) […]
Managed telephony is a service that allows businesses to outsource the management and maintenance of their telephone systems to a third-party provider. This can include everything from the initial installation and setup of the system to ongoing support and troubleshooting. In this blog post, we will explore the concept of managed telephony in more detail […]