IT Service Management comprises designing, delivering, maintaining, and improving the IT services an organization provides. In other words, it is the process of aligning IT services and processes to a business’s main goals and helping it scale. ITSM is more than IT teams troubleshooting computer-related problems. It is the strategic planning and execution of an […]
With the increasing implementation of IT services in day-to-day business operations, the IT infrastructure needs to be managed by a dedicated ITSM team. Many times, due to limited resources and expertise, they are unable to perform the necessary maintenance tasks. In that case, companies outsource these services. Outsourcing IT Services Management can provide various benefits […]